Custom printed items
Custom orders are produced to your exact specification and artwork, so they are non-refundable except where the product arrives defective, damaged, or materially different from the approved proof.
Defects and reprints
If your order arrives damaged or the finished product does not match the approved proof, email hello@printsociety.co within 14 days of delivery with your order number and photos of the issue. We will reprint or refund at our discretion.
Stock materials
Unopened wholesale materials (vinyl rolls, laminates, HTV, sublimation supplies) in original packaging may be returned within 30 days of delivery for a refund minus return shipping and a 15% restocking fee. Cut, opened, or damaged rolls are non-returnable.
Cancellations
Orders can be canceled for a full refund before proof approval or before artwork is placed into production. Once production has started, cancellation is not guaranteed and any completed work will be charged.
How refunds are issued
Approved refunds are returned to the original payment method within 5-10 business days.
Society Credit
Society Credit redeemed on a refunded order is returned to your balance. Credit earned on a refunded order is reversed.
Still have a question?
Our team answers policy and order questions within one business day.